On placing your order, you will receive a confirmation email from Oakham Ales and you will receive a further email when the order has been despatched.
Beer orders are shipped via APC 48h service with deliveries usually on weekdays only.
Merchandise only orders are shipped using Royal Mail first class service.
Orders placed by 9am on weekdays will normally be processed and despatched to our couriers on the same day, with delivery to the customer on the following weekday.
Please note that our couriers only collect from us on weekdays, so orders placed after 9am on Fridays and those placed at the weekend will not be collected from us until the following Monday.
If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at firstname.lastname@example.org and we will issue either a resend of the order if every item is in stock, or a full refund, whichever is preferable.
We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.
Shipping is for UK mainland only.